Man and a Van Docklands Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Docklands provides transport, removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and a Van Docklands, the provider of removal and transport services.

1.2 "Customer" means the person, firm or organisation that requests, books or pays for the services.

1.3 "Services" means the man and van, removal, collection, delivery, loading, unloading, packing, and any related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means all items, property and belongings that the Customer requests the Company to move, transport or handle.

1.6 "Service Area" means the geographical area in which the Company regularly operates, including Docklands and surrounding districts, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides a man and van style service for domestic and commercial moves, collections and deliveries. Services are tailored to local and regional requirements within the UK.

2.2 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, removal of doors, windows or fixtures, dismantling or reassembling furniture, or any work requiring a specialist trade or certification.

2.3 The Company reserves the right to refuse to carry any Goods which are illegal, dangerous, hazardous, perishable, contaminated, or otherwise unsuitable for transport, or which have not been disclosed by the Customer.

3. Booking Process

3.1 Bookings may be made via the Company’s accepted contact channels as advertised from time to time. A booking is only confirmed when the Customer has received explicit confirmation from the Company, which may include a booking reference, agreed date, time window, and price or rate structure.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

(a) Full collection and delivery addresses.

(b) Access details at each address, including parking restrictions, stairs, lifts, or limited access roads.

(d) Any items requiring special handling, such as fragile, bulky, heavy or high-value items.

3.3 The Company will base its quotation and resource planning on the information supplied. If the information provided is incomplete or inaccurate, the Company may adjust the price, add surcharges, or, if necessary, decline or terminate the Service.

3.4 Bookings are subject to availability. The Company does not guarantee availability for any particular date or time until a booking has been confirmed.

4. Quotations and Pricing

4.1 Quotations may be provided as a fixed price for a specified job or as an hourly rate with a minimum charge period. The basis of the quotation will be confirmed at the time of booking.

4.2 Quotations are given on the assumption that:

(a) The description of the work, access, addresses and Goods provided by the Customer is accurate.

(b) The work can be completed in normal working hours, unless otherwise agreed.

4.3 Additional charges may apply for, but are not limited to:

(a) Waiting time caused by delays outside the Company’s control, including loading restrictions and key handovers.

(b) Additional journeys or addresses not originally agreed.

(c) Parking fees, fines or tolls incurred while carrying out the Service, where these arise from constraints at the Customer’s chosen addresses.

(d) Handling of unusually heavy, bulky, difficult or unsafe items.

4.4 The Company may revise a quotation if the Customer’s requirements change, access is significantly different from that described, or the scope of work increases.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on or before completion of the Service. Some bookings may require a deposit or full pre-payment to secure the booking.

5.2 The Company accepts payment by the methods it specifies as available from time to time. The Customer is responsible for ensuring that funds are available and payment details are valid.

5.3 If payment is not made when due, the Company reserves the right to:

(a) Suspend or refuse to commence the Service.

(b) Retain the Goods until payment is received in full.

5.4 Where the Customer is a business, the Company may conduct credit checks and agree separate payment terms, which will be confirmed in writing.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving notice to the Company via an accepted communication method.

6.2 If the Customer cancels a confirmed booking, the Company may apply cancellation charges as follows, unless otherwise agreed:

(a) More than 48 hours before the agreed start time: no cancellation fee, or retention of any non-refundable deposit only.

(b) Between 24 and 48 hours before the agreed start time: up to 50 percent of the quoted price.

6.3 If the Customer is not present at the agreed address and time, or is otherwise unable to allow the Service to begin, this may be treated as a late cancellation and charged accordingly.

6.4 The Company will use reasonable efforts to accommodate changes to dates, times or scope. Changes are subject to availability and may result in revised pricing.

6.5 In the unlikely event that the Company must cancel or significantly change a booking due to circumstances beyond its reasonable control, such as severe weather, major traffic disruption, vehicle breakdown or staff illness, the Company will notify the Customer as soon as practicable and offer an alternative date or a refund of any pre-payments. The Company will not be liable for indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed.

(b) Ensuring that all fragile items are clearly marked and adequately protected.

(d) Providing safe and reasonable access to the premises at both collection and delivery points.

(e) Supervising the loading and unloading where necessary and ensuring that nothing is left behind or taken in error.

7.2 The Customer must not ask the Company’s staff to carry out tasks that fall outside the agreed Services or that may pose a risk to health and safety, property, or the Vehicle.

7.3 The Customer is responsible for ensuring that the Goods do not include prohibited items, including but not limited to:

(a) Illegal substances or items.

(b) Explosives, firearms, ammunition or weapons.

(d) Live animals or plants.

(e) Perishable goods that may spoil during transport.

8. Waste and Disposal Regulations

8.1 The Company operates in compliance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove waste or unwanted items where this has been specifically agreed as part of the Service.

8.2 The Customer must inform the Company in advance if any items are to be disposed of rather than moved to a new address. Additional charges may apply for disposal services, and such services are subject to the Company’s acceptance and any applicable regulations.

8.3 The Company will not carry or dispose of controlled, hazardous or regulated waste unless it holds the necessary authorisations and has explicitly agreed to do so.

8.4 Fly-tipping or unlawful disposal is strictly prohibited. The Company will dispose of any agreed waste items only at authorised facilities and in accordance with UK law. The Customer must not request or encourage the Company to dispose of items unlawfully.

8.5 The Customer remains responsible for ensuring that any items presented for disposal are lawful to dispose of and do not contain personal data or confidential information that should be removed or destroyed separately.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this clause.

9.2 The Company will not be liable for loss or damage arising from:

(a) The Customer’s failure to pack, secure or protect Goods adequately when packing is carried out by the Customer.

(b) Inherent defects, weakness or pre-existing damage in the Goods.

(d) Dismantling or reassembling of furniture or equipment, whether or not assisted by the Company, unless expressly agreed as part of the Service.

(e) Acts or omissions of the Customer or third parties.

9.3 The Customer must notify the Company in writing of any visible loss or damage to Goods as soon as reasonably possible and in any event within 48 hours of completion of the Service. For non-visible loss or damage, the Customer must notify the Company within seven days of becoming aware of the issue. Failure to notify within these time limits may affect the Company’s ability to investigate and may reduce or extinguish any liability.

9.4 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable and proportionate sum having regard to the value of the Goods and the price paid for the Services. The Company may set and vary standard liability limits from time to time.

9.5 The Company shall not in any circumstances be liable for:

(a) Indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity or loss of enjoyment.

(b) Loss or damage that the Customer could have reasonably avoided by taking proper care or by arranging appropriate insurance.

9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

10. Insurance

10.1 The Company maintains insurance appropriate to its business operations. This may include cover for public liability and, where applicable, for Goods in transit, subject to policy terms, exclusions and limits.

10.2 The Customer is encouraged to arrange additional insurance for Goods, particularly for high-value or fragile items, if the standard cover or limits offered by the Company are not sufficient for the Customer’s needs.

11. Delays and Force Majeure

11.1 The Company will use reasonable endeavours to adhere to agreed time windows. However, arrival and completion times are estimates and may be affected by traffic, road closures, weather, access issues and other circumstances beyond the Company’s control.

11.2 The Company shall not be liable for delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, accidents, breakdowns, strikes, civil unrest, public transport disruption, or acts of government.

12. Complaints and Disputes

12.1 If the Customer is dissatisfied with any part of the Service, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 The Company will investigate complaints in good faith and aim to respond within a reasonable timeframe. The Customer agrees to cooperate with any reasonable requests for information or evidence.

12.3 If a dispute cannot be resolved informally, both parties may consider independent mediation or other forms of alternative dispute resolution before pursuing legal proceedings.

13. Data Protection and Privacy

13.1 The Company will handle personal information in accordance with applicable UK data protection laws. Personal data will be used only for the purposes of providing and improving the Services, processing payments, handling queries and complying with legal obligations.

13.2 The Customer is responsible for ensuring that any personal data contained within Goods, such as documents or devices, is protected, backed up or removed as appropriate before transport. The Company is not responsible for loss of data stored on electronic devices.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be treated as removed to the extent of such invalidity and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in enforcing any of its rights under these Terms and Conditions shall be deemed a waiver of such rights.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially affect the nature of the Services.

15.4 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings or agreements.

HOW IT WORKS

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Dial in our number and tell us all about your situation and needs.
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Your things will be packed up and ready to go by our incredible staff right before your eyes.
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Your new home will be ready to go quicker than you ever thought.

Expert Man and a Van Docklands Services at Prices Cut in Half

Call our man and a van Docklands company and reserve your appointment now. We provide fast and efficient removal service at consistently low prices in SE16 area.

Transit Van	1 Man	2 Men
Per hour /Min 2 hrs/	from £60	from £84
Per half day /Up to 4 hrs/	from £240	from £336
Per day /Up to 8 hrs/	from £480	from £672

What Our Customers Say

Excellent on Google

4.9

(72)

From the initial contact to final delivery, everyone at Relocation Docklands was extremely helpful. They worked efficiently from quoting to arranging pickup. I highly recommend their services.

Aja Major

2026-04-06

Really appreciated the Docklands Moving Services team's hard work and friendliness. They asked for clear instructions throughout, which made moving a lot easier. Highly recommend!

Tyquan Hoyle

2026-03-26

So pleased with Docklands Moving Services. Booking was a breeze and the crew worked both quickly and carefully, taking note of all my pointers. I've already shared their details with friends.

Dara A.

2026-03-16

The team at ManandaVanDocklands was excellent--punctual, professional, and careful with all goods. Top-quality service at an excellent price. Highly recommended.

Sonya Fowler

2026-03-06

Highly professional and efficient crew. The move was completed swiftly and without any issues. Excellent work--thanks!

Cannon Mendoza

2026-02-24

Super impressed! Rapid email responses, a detailed and accurate estimate, and a moving team that was early, effective, and very accommodating. I would recommend this company without hesitation.

Frank Clemens

2026-02-14

The ease of using the service, together with clear driver communication and transparent pricing, means I'll recommend Docklands Removals Company!

N. Conley

2026-02-04

Every stage of my move with Relocation Services Docklands, from scheduling through to moving, was perfectly smooth.

Caylin S.

2026-01-25

Moving with Removals Agency Docklands was the best decision. Attentive, reliable, and such great people--they made the day fun and totally worry-free.

Griselda Britton

2026-01-15

Man and a Van Docklands is our go-to moving service. We've used them two times and couldn't be happier with their professionalism and the respect they showed our belongings.

Terrence A.

2026-01-05

Arriving right on time and keeping us informed, the drivers handled our move with professionalism. The truck couldn't fit all our belongings at once, but a second trip solved the issue.

Rahul C.

2025-12-16

Affordable rates and a friendly, professional team made ManandaVanDocklands stand out. They treated my furniture with care, resulting in no damages at all.

Lena Harrington

2025-12-06

Good phone service. Staff arrived on time and worked with great efficiency and dedication. The overall experience was excellent, and the staff represented their company well.

Vivian Flanders

2025-11-26

Arranging a short move for my double bed and mattress was simple. My phone query was handled swiftly and efficiently. The price was competitive. The movers arrived on time, were polite, and careful with all my belongings.

G. Blank

2025-11-16

I arranged a move with Docklands Moving Services on short notice thanks to reviews, and I'm glad I did. The communication was outstanding every step of the way. Thank you!

E. Whelan

2025-11-06

If you want a pleasant moving experience, choose Man and a Van Docklands. The drivers were easy to coordinate with, and pricing was better than most.

Blaine Bridges

2025-10-27

Hardworking, friendly professionals. They cared for my items meticulously. I'd gladly recommend them and use them again.

S. Schuster

2025-10-17

Booked Relocation Docklands for a second time and they were brilliant again. Efficient, professional, and competitively priced.

Dylan John

2025-10-07

Man and a Van Docklands did a brilliant job at a great rate--the driver was very helpful and made sure everything got upstairs to my home.

Azaria B.

2025-09-27

First-rate service from Man and a Van Docklands on our move day. The team was very accommodating and operated with efficiency and professionalism.

Jackson Floyd

2025-09-17

The moving team from Relocation Services Docklands exceeded my expectations. They showed up on time, worked efficiently, were personable, and handled my possessions with great care. I appreciate how smoothly they made the whole process go. Thank you!

Elliot Spear

2025-09-03

Very friendly, responsible, and helpful staff. They handled everything with great attention. Relocation Docklands is highly recommended!

Dimitri Dang

2025-08-24

Painless move, easy to arrange, with fantastic communication and brilliant service. Great value too. Highly recommend.

Richard A.

2025-08-14

Exceptional service from Docklands Removals Company. The crew made sure everything went smoothly and were friendly throughout. Highly recommend.

Blayne S.

2025-08-04

Communication was quick and organized. The team arrived right when expected. Very professional, with a keen sense for planning. Delivered everything just as promised and on time.

Wilfredo Elmore

2025-07-24

My concerns about moving were quickly eased by the Docklands Moving Services team. They were careful, supportive, and made the process thoroughly enjoyable.

Ambria C.

2025-07-14

Relocation Services Docklands did an amazing job during our move. They were professional, thoughtful, and very careful with our items and walls. It couldn't have gone better. Thanks for being there for us!

Junior J.

2025-07-04

I used Docklands Movers for two of my moves and each one was smooth and stress-free. The movers are professional and quick, and the process from booking to completion was straightforward. Would highly recommend.

John N.

2025-06-24

Highly recommend these movers! Friendly, attentive, and very careful. They made sure everything was where it should be. 10/10.

Todd R.

2025-06-14

Their team impressed me for the second time. Fast, careful with my things, and super welcoming. Value can't be beat.

Dara Cano

2025-06-04

From booking to finish, Docklands Removals Company was outstanding--prompt arrival, careful moving, and wonderful manners.

Jordy Bergstrom

2025-05-23

A day prior to the move, the packing team executed their tasks with both efficiency and care.

Elizabeth W.

2025-05-12

A considerate, thoughtful, and extremely professional team, truly first class and definitely an ace team.

Carli Tan

2025-05-02

I quickly arranged with Docklands Moving Services, their reputation preceded them. I was fortunate they had a team. The service that day was exceptional.

Javonte Handy

2025-04-22

Enjoyed everything about Docklands Movers. Heartfelt thanks for your help.

Yosef T.

2025-04-10

My experience with Docklands Movers was positive from start to finish. Their team was professional, courteous, and efficient, caring for my belongings with great diligence, delivering a seamless and stress-free transition.

Yareli Broderick

2025-03-31

I felt genuinely welcomed by their warm, friendly, and professional service. Their meticulous care throughout the experience left me overjoyed.

Jensen S.

2025-03-20

Packing and moving our 3-bedroom flat was made incredibly easy, thanks to Docklands Removals Company. Their team managed everything without any hassle, ensuring the move was on schedule and well-organized. From start to finish, the service was impeccable, and the cost was surprisingly low.

Guadalupe Agee

2025-03-10

We hired Relocation Docklands for moving mum's house contents and it was a seamless experience. The delivery schedule was communicated well and the moving team was outstanding. Highly recommend!

Travon Strickland

2025-02-28

From the moment I engaged with them, your staff was both professional and engaging, attending to every moving need. A highly recommended experience!

Ann S.

2025-02-10

The services provided were outstanding, exceeding all our expectations. The booking process was seamless, thanks to their superior customer service. The removal service was top-notch: professional, friendly, and efficient. Man and a Van Docklands comes highly recommended to our friends and colleagues.

Marley Davenport

2025-01-29

Having relocated for the second time with ManandaVanDocklands, we can recommend their services without reservation! They were prompt, courteous, and demonstrated thorough professionalism. They handled our belongings with great care on the hour-long trip, and proved to be very helpful. We'll look to them first should moving be on the horizon again.

Georgia F.

2025-01-17

Incredible service! Rain didn't stand a chance against our efficient, professional team. Our belongings remained dry and undamaged. Relocation Docklands, thank you for being both reliable and cost-effective!

Kalia B.

2025-01-07

For the third time using their help, they remain professional and efficient. The team today was extremely polite and nice. I'd recommend them to anyone in need of moving services.

Starr Freed

2024-11-24

Man and a Van Docklands provided remarkable support in aiding my mother's move to a rental after her home was damaged by fire, showing great respect and efficiency. The team swiftly arranged everything according to her preferences, ensuring her comfort. Truly grateful for their exceptional service!

Maddie Kohn

2024-11-14

I was extremely impressed with Docklands Moving Services for their top-notch service. They were attentive, effective, and efficient, making our move a pleasure. I highly commend this removals company!

P. Roldan

2024-11-04

A huge thanks to Relocation Docklands! The move was efficient, and the team handled our belongings with great care. Communication was excellent, with advice on the best financial packages. Much appreciated!

Stanley Heil

2024-10-25

Through every phase, Removals Agency Docklands demonstrated unrivaled customer care. They treated each item as their own, managing the move with careful respect.

Graham Ames

2024-10-15

I'm very pleased with having selected Removals Agency Docklands for my move. They provided an excellent price and outstanding service. The movers were both efficient and respectful. Thank you for making it so effortless!

S. Corbin

2024-10-05

Happy with the service received. Excellent communication, professional, and very efficient. Competitive and reasonable pricing. Would recommend and use again.

Halie Stiles

2024-09-25

Reasonably priced and high-quality services. The team is professional, friendly, efficient, and careful. Safely delivered my furniture. Thank you, Removals Agency Docklands!

Esteban Ostrander

2024-09-15

Superb service! They arrived as scheduled and executed the move perfectly, without any damages. The team was polite and extremely helpful. I'm so pleased Docklands Movers managed our move. After two moves with them, I highly recommend their service.

Lizeth E.

2024-09-05

Docklands Moving Services did a fantastic job! The movers were pleasant, congenial, and extremely helpful. They worked quickly while respecting our space and items. Happy to pass along the good recommendation I received.

Hailee Casillas

2024-08-26

Docklands Movers made my move simple and worry-free. The staff was helpful, polite, and efficient. I had full confidence in their service. A truly stress-free experience from beginning to end. Highly recommend.

Kylie B.

2024-08-15

The recommendation was high, and they certainly delivered. The team was diligent, experienced, careful, and good-humored, thereby reducing the stress associated with moving.

Jase Robinson

2024-08-05

Amazing service from start to finish, with management expertly handling the move and an efficient team packing and transporting my flat's contents. Everything was packed with care and labeled well. I highly recommend this company to anyone!

N. Bradford

2024-07-25

A stellar service from the team facilitated our move with ease. They precisely followed our instructions after carefully listening to our needs. Each item arrived without a scratch.

M. Dumas

2024-07-15

Warm, on-time, helpful, thorough, cautious, and made sure our furniture was exactly where we wanted. 10/10 strongly recommend.

P. Barnard

2024-07-05

The movers were reliable! They did a wonderful job.

Dajuan Simpson

2024-06-17

The team at Relocation Services Docklands demonstrated their professionalism every step of the way.

Jerimiah Carrasco

2024-05-22

They are among the top movers and the best in the region. I would highly recommend them.

Jacie Goetz

2024-05-02

* The team at Man and a Van Docklands did an amazing job with our move, making it a seamless and stress-free experience. We highly recommend them for all your moving needs.

H. Hulsey

2024-04-22

Thanks to their seamless delivery service, I faced no difficulties in receiving all of my items at quite a distant location intact and on schedule.

D. Hatch

2024-04-04

Save yourself the trouble and choose Docklands Moving Services for your next move.

Phillip M.

2024-03-27

My satisfaction with the movers' job is evident in this review, and I would gladly hire them again in the future.

Hayden Colvin

2024-03-11

The man with van worked incredibly hard to get the van loaded up, to get everything shifted to my new place in time. I'm so glad I hired his help.

Jewel Perry

2024-03-09

Moving with Docklands Removals Company was a breeze! Their professional services made it so smooth and stress-free. Highly recommend them to anybody who is looking to make their moving process a lot easier!

L. Loy

2024-03-08

Choosing Relocation Docklands was definitely one of the best decisions I made during my relocation.

Christina Tran

2024-02-28

Removals Agency Docklands truly knows how to make the moving process as smooth and worry-free as possible - thank you!

Kaylin Keene

2024-02-11

Relocation Docklands went above and beyond to ensure that our extensive house move was successful.

Ashlie S.

2024-02-01

Removals Agency Docklands recently handled my parents' move to a smaller place, closer to my flat. They can be a bit picky about people, but mum simply adored the moving crew. They were incredibly sweet to her and took great care of her belongings.

Kerrigan B.

2024-01-30

Thanks to the movers' expertise and polite demeanor, our move went seamlessly and stress-free. We appreciated their availability on a day like Sunday.

Jackie Herr

2024-01-22

CONTACT US

Company name: Man and a Van Docklands Ltd.
Opening Hours: Monday to Sunday, 07:00-00:00

Street address: 19 King Frederick Ninth Tower
Postal code: SE16 7TH
City: London
Country: United Kingdom

Latitude: 51.4966860 Longitude: -0.0329470

E-mail: [email protected]
Web: https://manandavandocklands.co.uk/
Description: Our 5 - star man with van moving service is your best bet for a trouble – free move to your new home in Docklands, SE16! Call us for a free estimate!