These Terms and Conditions set out the basis on which Man And A Van Docklands provides moving, transport, collection, delivery and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order for a man and van Docklands service, a home move, furniture transport, or any other van-based assistance. These terms are designed to create clear expectations around the booking process, payment obligations, cancellations, liability, waste handling, and the law that applies to our services.

For the purposes of these terms, “we”, “us”, and “our” refer to Man And A Van Docklands, and “you” or “the customer” refers to the person, business, or organisation requesting the service. A quotation, estimate, or schedule may be provided before the booking is confirmed; however, the final service agreement only becomes binding when we accept your order and allocate the job. Our service may include loading, unloading, transport, waiting time, short-distance carrying, item assembly or disassembly, and related support, depending on what has been agreed in advance.

These terms apply to all customers using our man with a van Docklands services, whether the booking is made for domestic, commercial, or single-item transport purposes. If there is any inconsistency between a written quote and these terms, the written quote will apply only in relation to the specific points it addresses, while the remaining terms continue to apply in full. If any part of these terms is found unlawful or unenforceable, the remainder will continue to be valid to the maximum extent allowed by law.

1. Booking Process

A booking request may be made by phone, email, online form, or other agreed method. When you submit a booking enquiry for our van and man Docklands service, you must provide accurate and complete information, including the collection and delivery locations, access details, the date and preferred time, the number and type of items, and any special requirements. It is your responsibility to ensure the information is correct at the time of booking. If the details later change, you must notify us as soon as possible so we can confirm whether the service can still be completed as planned.

Once we receive your request, we may provide an estimate or quotation based on the information supplied. Estimates are given in good faith but may change if the scope of work differs from the original description. A booking is not confirmed until we accept it and, where required, receive any requested deposit or advance payment. We reserve the right to decline any booking if the job is unsuitable, unsafe, outside our operational capacity, or cannot be delivered in a lawful or practical manner.

Customers must ensure that both collection and delivery sites are accessible, safe, and suitable for the agreed vehicle and crew size. If parking restrictions, lift issues, narrow access, or other complications are likely to affect the job, you must disclose them before the booking is confirmed. Failure to provide accurate access information may lead to additional charges, delays, or the need to reschedule the service. In some cases, we may need to revise the quotation if the final workload is materially different from what was originally described.

2. Service Scope and Customer Responsibilities

Our man and van service Docklands is intended for transport and related manual handling tasks that can be reasonably carried out by the agreed team and vehicle. Unless specifically included in the quotation, the service does not automatically include packing materials, dismantling specialist fixtures, hoisting, storage, or the handling of dangerous or restricted goods. You should not assume that additional tasks are included unless they have been clearly agreed beforehand in writing or as part of the booking confirmation.

It is your responsibility to ensure that all items are ready for collection at the agreed time and that any fragile, valuable, or personal items are suitably packaged. You must also ensure that any item to be moved is lawful to transport and does not contain prohibited contents. If we discover that an item cannot safely or lawfully be moved, we may refuse to load it. You remain responsible for all declarations relating to contents, ownership, and any special handling requirements.

We ask that you or an authorised representative be present at both ends of the job, unless we have agreed otherwise. If no one is present to provide instructions, confirm access, or sign off completion, we may delay the service, leave items in a safe location if possible, or treat the job as completed if delivery has been carried out according to the agreed instructions. Any instruction given by you, your representative, or someone reasonably believed to be authorised will be treated as valid unless we are notified in advance to the contrary.

3. Payments and Charges

All charges are payable in the currency stated in the quotation or invoice. Prices may be based on hourly rates, fixed fees, mileage, labour, or a combination of these. Additional charges may apply for waiting time, congestion, parking costs, tolls, stair carries, access difficulties, extra loading time, unscheduled additional stops, or changes to the original job specification. Any such extra charges will be explained where reasonably possible before they are incurred, but you authorise us to charge them where they arise as part of delivering the service.

Unless otherwise agreed, payment is due on completion of the service, before or at the time of unloading, by the payment method we accept. For certain jobs, including larger moves or repeat commercial work, we may require a deposit or part-payment in advance. A deposit confirms your intention to proceed, but it is not refundable unless we cancel the booking or state otherwise in writing. If payment is not made when due, we may suspend or withhold delivery, retain goods where lawful, or charge reasonable recovery costs and interest in accordance with applicable UK law.

Invoices must be paid in full without deduction or set-off, except where required by law. You are responsible for ensuring that sufficient funds are available and that the payment method you provide is authorised for use. If payment is made by bank transfer, the booking will be considered paid only when cleared funds are received. We may refuse cashless or card payments if technical issues, security checks, or banking limitations prevent us from taking them at the time of service.

4. Cancellations, Amendments, and Delays

You may cancel or reschedule a booking by giving us notice as early as possible. If you cancel well in advance, we may at our discretion offer a refund of any deposit after deducting any reasonable costs already incurred. If you cancel close to the scheduled time, or if the crew has already been assigned and prepared for the job, we may retain some or all of the deposit or charge a cancellation fee to reflect lost time and administrative costs. The exact fee may depend on how much notice was given and whether we were able to reassign the vehicle and crew.

If you request changes to the booking, including a new date, altered item list, or a different collection or delivery location, we will do our best to accommodate them. However, we are not obliged to accept amendments, especially where vehicle availability, crew allocation, or route planning has already been finalised. Any change may affect the price, timing, or conditions of service. If a significant change increases the work involved, we may issue a revised quote before proceeding.

If we are delayed by traffic, weather, breakdown, operational issues, or circumstances beyond our reasonable control, we will aim to notify you and proceed as soon as practicable. We are not liable for losses caused by unavoidable delays, provided we act with reasonable care. If access is blocked, the property is not ready, or you or your representative fail to attend, we may charge waiting time or a failed attendance fee. In such cases, the booking may be treated as completed or cancelled at our discretion, depending on the circumstances.

5. Liability, Insurance, and Limits

We will take reasonable care when handling your items, but you acknowledge that moving goods involves inherent risks. Our liability is limited to direct loss or damage caused by our negligence or breach of contract, and not to indirect, consequential, or economic losses such as lost profits, missed appointments, business interruption, or sentimental value. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law.

You are strongly advised to ensure that your own insurance covers your goods during transit, especially for high-value, antique, fragile, or irreplaceable items. Unless we expressly agree otherwise, we do not accept responsibility for items that were inadequately packed, already damaged, or not declared as fragile. Where we do accept liability for damage, our liability may be capped at the lower of the repair cost, replacement cost, or the value of the affected item, subject to any cap stated in the quotation or imposed by law. We may request evidence of value, ownership, and condition before considering a claim.

Claims for loss or damage must be reported to us within a reasonable time after completion of the job, and in any event as soon as it is discovered. You must provide sufficient detail, including photographs, a description of the issue, and any supporting documents we reasonably request. Failure to report a claim promptly may affect our ability to investigate and may reduce or eliminate any remedy available. We are not responsible for pre-existing wear, cosmetic marks, hidden defects, or damage resulting from poor packing, incorrect loading instructions, or the inherent nature of the item.

6. Waste Regulations and Prohibited Items

Where our service includes the removal or disposal of unwanted items, you must ensure that the waste is accurately described and lawfully presented for collection. We will only remove or transport waste where it is permitted by law and where the necessary arrangements, licensing, or disposal route are available. You must not use our Docklands man and van service to dispose of items illegally, fly-tip waste, or conceal regulated waste within other household or commercial goods. All waste must be correctly identified, and you remain responsible for its contents until lawfully transferred or disposed of.

You must not ask us to transport hazardous, toxic, explosive, flammable, or otherwise restricted substances unless we have expressly agreed in writing and all legal requirements are met. Examples may include gas cylinders, oils, asbestos, chemicals, medical waste, and certain electrical or battery items. If prohibited items are discovered, we may refuse collection, isolate the items, or report the matter to the relevant authority where required by law. Any costs caused by incorrect disclosure, unsafe packaging, or unlawful disposal requests may be charged to you in full.

If waste removal is part of the job, you acknowledge that it may be subject to environmental rules, duty-of-care obligations, and evidence of proper transfer or disposal. We may ask you to confirm the source, type, and approximate quantity of waste, and we may refuse any load that appears unsafe or non-compliant. You agree not to mix general moving jobs with undeclared waste in a way that could expose us to legal risk or regulatory penalty. If we are required to sort, separate, or reclassify waste because of incomplete information, additional charges may apply.

7. Force Majeure and Operational Conditions

We are not responsible for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control. These may include severe weather, road closures, accidents, strikes, pandemics, industrial action, acts of terrorism, fire, flood, civil disorder, power failures, or governmental restrictions. In such situations, we will make reasonable efforts to reschedule or complete the service as soon as practicable, but we will not be liable for losses arising from the interruption.

If it becomes unsafe or unlawful to continue a job, our crew may stop work immediately. This may happen if the premises are unsafe, items are contaminated, aggressive behaviour occurs, or circumstances arise that create a risk to people, property, or equipment. You agree to cooperate with reasonable instructions from our staff concerning safety, loading order, and access. Our team may refuse to handle any item or situation that presents an unacceptable risk or falls outside the agreed scope.

We may also suspend or terminate a booking if we reasonably believe that you have provided false information, attempted to move prohibited goods, acted abusively, or failed to pay sums due. In these circumstances, any deposit may be retained to cover our costs and losses, and we may seek further recovery where appropriate. Termination of the booking does not affect rights or obligations that are intended to continue after completion, including payment, liability, and dispute resolution.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If you are a consumer, your statutory rights are not affected by these terms. If any provision conflicts with mandatory consumer protection legislation, the relevant legislation will prevail to the extent of the conflict.

No waiver of any term shall be effective unless we agree to it in writing. Any failure by us to enforce a right or remedy immediately does not mean that we have waived that right or remedy in the future. You may not assign or transfer your rights under these terms without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for the operation of our business or the performance of the service.

These terms form the entire agreement between you and Man And A Van Docklands in relation to the relevant booking, except where a separate written agreement states otherwise. By proceeding with a reservation, you confirm that you have authority to enter into the contract and that you accept these conditions for the use of our man and van service, removal support, and associated transport services. If you do not agree to these terms, you must not proceed with a booking or permit work to begin.